Do you charge for home delivery?
No! Shipping is FREE when you order with us.
Unlike many other web sites that have special rules and lots of fine print, www.downtoearthorganicfood.com offers free shipping on all domestic orders placed on our website, with a minimum order amount of INR 500 only.
Just because shipping is free doesn't mean it should take a long time. Down To Earth Organic Food understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
Which cities in India do you deliver?
We delivery in 250 plus cities/towns across India! Our mission has always been to help Indian households in shopping organic foods easily
You can get a complete list of cities where we deliver in India by clicking here.
What if my city/town is not listed in your delivery cities list?
DO NOT place your order online if your city is not listed here. If your city is not listed above, don't lose heart. We will always try to go out of way and deliver organic food to your home. Just let us know which city you are residing with the Pin Code and we will do everything we can to make delivery to your city possible. Send your complete address with Pin Code to 'firstname.lastname@example.org' and we will communicate if we can deliver to your city or not.
Once I place an order, how soon can I get the same delivered to my home?
Your order usually ships within 1 to 2 business days after you place your order online. We don’t ship on weekends or holidays at the moment. Orders placed on weekends or holidays are processed within 1 to 2 business days after the order is placed.
India is a huge country and you know the logistics challenges in such a diverse country of ours. The delivery time will vary from one place to another. In any case, we will make sure that your order reaches your doorstep as soon as possible. Our estimated delivery time is 5-7 business days.
How do you ship liquid items like edible oils, ghee, juices?
Liquid items are packed in bottles and these bottles are in turn packed in cartons while shipping to your doorsteps.Please note as per the Air Lines rules and regulations, it is not permissible to ship liquid items like oil, ghee or juices etc by air.
If your order includes these products, your order will not be shipped via air.This might result in delay in delivery as the mode of transport will be ground and not air.
Will all my order items intact during transit?
We know we are dealing with food items and that’s why we pack your order items in special cartons. Of course! Our home delivery courier agency has been specially instructed about making sure that you receive your order items in a good condition.
Will I be charged for Octroi or Entry taxes in case of domestic shipping within India?
All our orders are shipped within India from our warehouse in Jaipur (India) to your shipping address via FedEx. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state.
The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied.
In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees.
To make your shopping experience as seamless as possible, we have arranged with FedEx to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from FedEx for any duties and taxes, you will have to pay FedEx directly at the time of delivery.
Do I have to be home to receive my delivery?
For a regular delivery, you should be at home to receive and sign for your products. Of course, if you're not present, someone else representing you can sign on your behalf.
What happens if I miss my delivery?
If you miss receiving your order, don’t worry; one of our customer service associates will contact you to reschedule. If we can’t successfully reschedule your order within 24 hours, we will return your items to our warehouse and issue a refund for the order.
What about Delivery Delays?
Sometimes deliveries will be delayed due to issues with weather, breakdowns and other issues not in our direct control. We promise though we will do our best to advise you if we know of any issues and solve the problem.
Can I pay Cash on Delivery?
No! Cash on Delivery option is not available at the moment.